Failure to Attend Policy

• First Missed Appointment / Late Cancellation – You will receive a phone call explaining our policy.
• Second Missed Appointment / Late Cancellation – You will receive a final warning phone call.
• Third Missed Appointment / Late Cancellation – A $60 fee will be charged to cover administrative and operational costs. You will receive an invoice letter, and no further appointments will be scheduled until the fee is paid.

• First Missed Appointment / Late Cancellation – You will receive a phone call explaining our policy.
• Second Missed Appointment / Late Cancellation – A $60 fee will be charged. You will receive an invoice letter, and no further appointments will be scheduled until the fee is paid.

Please note: These charges are not eligible for a Medicare rebate and are the responsibility of the patient or guardian.

We understand that unexpected circumstances may arise. At our discretion, exceptions may be made for patients who have a valid reason for missing their appointment. If you are unable to attend, please notify us as early as possible to avoid fees.

We offer an automated text and email reminder system to help patients manage their appointments.

✔ Text and email reminders are sent as a courtesy, not a requirement.
✔ All successfully sent reminders are logged in our system.
✔ It is your responsibility to check your messages and notify us of any changes to your mobile number or email address.
✔ Failure to receive a reminder does not exempt you from attending your appointment or from any applicable fees for missed appointments.

At Health and Wellbeing Wulguru, we appreciate your cooperation in helping us maintain efficient appointment scheduling and accessible care for all patients. If you have any questions or concerns about this policy, please speak with our friendly reception team.