At Health and Wellbeing Wulguru, we operate as a mixed-billing clinic, meaning that while we continue to bulk bill most of our patients, some consultations may incur an out-of-pocket fee. Our goal is to ensure accessible, high-quality healthcare while maintaining a sustainable practice.
Bulk Billing Eligibility
We bulk bill all standard and long consultations(both face-to-face and telehealth) for the following patients and appointment types:
✅ Children under 16 years
✅ Centrelink Concession Card holders
✅ Pension Card holders
✅ Department of Veteran Affairs (DVA) cardholders
✅ Preventative vaccines (Flu, COVID-19, Childhood immunisations, etc., where no other matters are discussed)
✅ Flu immunisations (where no other matters are discussed)
✅ Accepted WorkCover patients (unless special provisions apply)
✅ Care Plan appointments (Mental Health Care Plans & Enhanced Primary Care (EPC) Plans)
✅ Health Assessment appointments
If you do not meet the above bulk-billing criteria, it is at your doctor’s discretion to bulk bill your consultation on a case-by-case basis. Please speak with your doctor if you have any concerns regarding billing.
Medicare Claims and Payments
If you have registered your bank details with Medicare, we can process your claim electronically for an immediate rebate. Our HiCaps system allows for instant processing, ensuring your Medicare rebate is credited directly to your account.
For telehealth consultations, patients will need to claim the rebate manually with Medicare. Please ask our friendly staff for guidance on this process.
Private Billing and Payment Policy
For private patients (those who do not meet the bulk billing criteria), payment is required at the time of consultation.
💰 Consultation Fees for Private Patients:
- Standard Consultation: $70.00
- Medicare Rebate: $42.85
- Out-of-pocket cost: $27.15
- Long Consultation (New Patients or Extended Appointments): $125.00
- Medicare Rebate: $82.90
- Out-of-pocket cost: $42.10
🆕 New Patient Policy
If you have not visited our clinic in more than 12 months, you will be considered a new patient and will be required to book a long consultation ($125.00).
⏳ Extended Appointments
If you have complex medical issues or require additional time, we recommend booking a double appointment to ensure you receive thorough care.
WorkCover Patients
- Pending WorkCover claims: Patients with an open WorkCover claim must pay for each consultation until the claim is approved and a WorkCover claim number is provided to our reception team.
- Approved WorkCover claims: Once approved, WorkCover will be billed directly for your medical consultations.
Accepted Payment Methods
We accept the following payment methods:
✔️ Cash
✔️ EFTPOS
✔️ Credit Cards (Visa/Mastercard)
For a full list of fees and Medicare rebates, please refer to the fees list below or speak with our friendly staff at reception.
At Health and Wellbeing Wulguru, we appreciate your understanding and cooperation as we continue to provide high-quality and accessible healthcare to our community. If you have any questions about billing or payments, please do not hesitate to ask our team.
