Clinic policy
Failure to Attend Policy
We ask all patients to notify us as early as possible if they are unable to attend a scheduled appointment, so we can offer that time to another patient in need.
Last updated: August 2026
Appointments with practice doctors
First missed appointment / late cancellation
You will receive a phone call explaining our policy.
Second missed appointment / late cancellation
You will receive a final warning phone call.
Third missed appointment / late cancellation
A $60 fee will be charged to cover administrative and operational costs. You will receive an invoice letter, and no further appointments will be scheduled until the fee is paid.
Appointments with visiting providers
First missed appointment / late cancellation
You will receive a phone call explaining our policy.
Second missed appointment / late cancellation
A $60 fee will be charged. You will receive an invoice letter, and no further appointments will be scheduled until the fee is paid.
Please note: These charges are not eligible for a Medicare rebate and are the responsibility of the patient or guardian.
Discretion for missed appointments
We understand that unexpected circumstances may arise. At our discretion, exceptions may be made for patients who have a valid reason for missing their appointment. If you are unable to attend, please notify us as early as possible to avoid fees.
Appointment reminders
We offer an automated text and email reminder system to help patients manage their appointments.
Important notes about reminders
- Text and email reminders are sent as a courtesy, not a requirement.
- All successfully sent reminders are logged in our system.
- It is your responsibility to check your messages and notify us of any changes to your mobile number or email address.
- Failure to receive a reminder does not exempt you from attending your appointment or from any applicable fees for missed appointments.
At Health and Wellbeing Wulguru, we appreciate your cooperation in helping us maintain efficient appointment scheduling and accessible care for all patients. If you have any questions or concerns about this policy, please speak with our friendly reception team.
Need to cancel or have a question?
Please contact our friendly reception team as soon as possible. We are here to help and will do our best to reschedule your appointment at a convenient time.